Complete Spa Services has gained numerous accreditations, for the work we carry out and the competency we have to make us one of the most reputable spa service companies in the country.

BISHTA – the British and Irish Spa and Hot Tub Association – is a member of the BSPF, the British Swimming Pool Federation.

  • BISHTA exists to promote high standards of safety, enjoyment and value, by registering suppliers of spas, hot tubs, accessories and water purification products.
  • Those who satisfy BISHTA’s entry requirements are able to apply for membership.
  • BISHTA members follow strict guidelines in Spa and Hot Tub safety and trading practices.
  • They have personnel trained in water hygiene and treatment.
  • They are committed to observe the BISHTA Standards and a Code of Ethics.
  • They have the back up of BISHTA technical advice and help in the unlikely event of a dispute.
  • For more technical information, visit Howard Gosling’s website.
  • BISHTA companies can be found in the member finder.
  • Look for the BISHTA logo, only members are allowed to display it.

ELECSA provides inspection, assessment and certification services to contractors working with electrical installations in private dwellings.

ELECSA is authorised by Communities and Local Government to deliver a competent persons scheme to enable contractors to self certify domestic electrical work under Part P of the building regulations. We have also recently been awarded UKAS accreditation, which means that contractors can be assured of a consistent, objective and fair assessment with ELECSA.

ELECSA’s core principle is to operate a straightforward certification scheme that provides a friendly and easy to use service. Approved contractors on the ELECSA scheme enjoy the benefits of being with a scheme that is run by electricians for the electrical trade.

Owned by the Electrical Contractors’ Association (ECA) through its wholly owned subsidiary, ECA Certification Ltd. The ECA is the premier trade association that has represented the electrical industry for over 100 years. ELECSA has grown to be the 2nd largest Part P scheme operating in the marketplace with over 6,000 approved contractors who notify on average 13,800 jobs per month.

The Building Regulations are managed by the Department for Communities and Local Government (DCLG). Part P is an amendment of the Building Regulations introduced by the government, effective from January 1st 2005.

The Part P requirement is that “Reasonable provision shall be made in the design and installation of electrical installations in order to protect persons operating, maintaining or altering the installations from fire or injury.”

In short, electrical installations must be safe! Part P applies to fixed electrical installations in dwellings (including gardens and shared amenities in blocks of flats) and affects many of the typical jobs undertaken by electrical contractors, particularly work carried out in kitchens and bathrooms.

Work affected by Part P is subject to notification to, and inspection by, building control bodies. However, calling in a building control officer takes time and costs money. The solution to this problem is self-certification.

Part P Competent Person Schemes like ELECSA were introduced at the same time as Part P to permit firms that had been assessed as sufficiently competent, to self-certify that their work complies with all applicable requirements of the Building Regulations.

Self-certification benefits the householder because by using a Competent Person they don’t have to pay building control fees or submit a building notice. In addition, householders have the important reassurance that by using a Competent Person, they are using a firm that has been independently assessed and certified as competent to carry out the work.

In addition, all authorised Competent Persons schemes are required to give the customers of their registered installer firms the opportunity to purchase an insurance backed warranty against the risk that the work carried out does not comply with the Building Regulations.

For the firm registered with a competent person scheme such as ELECSA, notifying the work to building control is done through their scheme provider. The contractor provides the details of the work done to the scheme provider who then notifies the local building control department and issues a building compliance certificate to the householder.

TrustMark’s Government Endorsed Standards

  • a firm’s technical skills, have been independently checked through regular onsite inspections, as well as checks on their trading record and financial status
  • firms have signed up to a code of practice that includes insurance, good health and safely practices and customer care
  • the approved scheme operator has checked, and will continue to monitor firms’ quality of work, trading practices and customer satisfaction
  • firms are able to offer an insurance-backed warranty
  • deposit protection insurance is available for consumers in the event that a firm ceases trading
  • the firm will tell you about any building regulations you must comply with and may also be able to provide appropriate certificates
  • if you have a problem or disagreement with a firm, there will be a clear and user-friendly complaints procedure to help you resolve the issue

All of these checks will give you increased ‘peace of mind’.

For further information about TrustMark visit http://www.trustmark.org.uk/ or contactenquiries@trustmark.org.uk or ring the helpline on 0330 1000 021